Appeals process
What happens when you appeal a parking charge, step by step. Every date counts from the day on your notice.
The timeline
- Day 0
Your notice is issued.
The evidence (photographs and times) is kept with your reference.
- Within 14 days
Pay the reduced amount.
Pay within 14 days of the notice and you pay the reduced amount shown on it.
- Within 28 days
Appeal to us.
You have 28 days from the notice to appeal. Appealing pauses the payment clock.
- If we reject your appeal
You can take it further, independently.
You can escalate to the Independent Appeals Service (IAS). We'll give you the details and the reference you need in our reply. You can still pay the reduced amount for 14 days from our reply.
- If we accept your appeal
The charge is cancelled.
You'll receive written confirmation. There is nothing to pay.
Who reviews an appeal
A person. Trained, and able to cancel the charge. They read what you wrote and look at the evidence. You get a reply in plain English within 14 days.
Something else?
A complaint about how you've been treated is different from an appeal. It has its own complaints procedure. Questions about a charge go to appeals@wearemotionbay.co.uk.