Received a parking charge?
Pay in two minutes, or appeal if you think we got it wrong. Our system is accurate, but it can make mistakes. A person reads every appeal.
Appeal
Tell us what happened. Attach any evidence. A person will reply within 14 days.
Start an appealFind my notice
We can't look up notices online yet. Your notice has everything you need: the amount, the dates and how to appeal. Or a person will help: appeals@wearemotionbay.co.uk.
What happens, and when.
Every date counts from the day on your notice.
- Day 0
Your notice is issued.
The evidence (photographs and times) is kept with your reference.
- Within 14 days
Pay the reduced amount.
Pay within 14 days of the notice and you pay the reduced amount shown on it.
- Within 28 days
Appeal to us.
You have 28 days from the notice to appeal. Appealing pauses the payment clock.
- If we reject your appeal
You can take it further, independently.
You can escalate to the Independent Appeals Service (IAS). We'll give you the details and the reference you need in our reply. You can still pay the reduced amount for 14 days from our reply.
- If we accept your appeal
The charge is cancelled.
You'll receive written confirmation. There is nothing to pay.
Genuine mistakes get cancelled.
A mistyped registration. A resident who forgot to register. A customer who was clearly using the site. A blue badge holder. An emergency. Tell us, and a person will look.
How to pay
You can't pay on this website yet. Pay online by card. Your notice tells you where to pay and how much. If anything on it is unclear, email appeals@wearemotionbay.co.uk with your notice reference and a person will help.
Questions about a charge?
Email appeals@wearemotionbay.co.uk or use the appeal form. We reply in plain English within 14 days.
We deal with charges in writing, not by phone, so there is always a record of what was said.