Complaints procedure

If you're unhappy with how you've been treated, tell us. A person will read it and reply.

Is this an appeal or a complaint?

If you want to challenge a parking charge, that's an appeal. Start an appeal and it pauses the payment clock. If you want to tell us about how you were treated, that's a complaint. Use the form below.

We will acknowledge your complaint within 14 days. You will get our final response within 28 days.

Your complaint

We'll reply to this address.

Optional. It looks like MB-XXXXXXXX.

In your own words. Who, when, and what you'd like us to do about it.